Terms and Conditions of the Budimex S.A. Internal Platform
General Terms and Conditions of Sale in the Online Store

GENERAL TERMS AND CONDITIONS OF SALE IN THE ONLINE STORE OF BUDIMEX S.A.
Effective as of 24 April 2025

These general terms and conditions of sale define the terms of sale via the online store available at budimex.sandex.pl, operated on behalf of Budimex S.A. (hereinafter referred to as “Budimex”), with its registered office at ul. Siedmiogrodzka 9, 01-204 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS no.: 0000001764, Tax ID (NIP): 526-10-03-187, Statistical ID (REGON): 010732630, share capital: PLN 127,650,490 (fully paid up).

§ 1 Definitions

The following definitions shall apply in these general terms and conditions of sale:

1. CC – the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
2. Client (User) – individuals authorized to place Orders on behalf of Budimex or companies within the Budimex Capital Group, as well as employees or persons contracted under civil law agreements with Budimex or its Capital Group companies. Only natural persons acting on behalf of Budimex or its affiliated companies, or employed by them under civil law agreements, who are purchasing for business or professional purposes may be considered Clients;
3. Cart – functionality of the Website enabling Clients to create a list of Goods selected from those available in the Store;
4. Seller – SANDEX.PL sp. z o.o., registered in Łomianki, Poland, ul. Kaktusowa 1B, 05-092 Łomianki, entered into the National Court Register by the District Court for the Capital City of Warsaw, XIV Commercial Division of the National Court Register, under KRS no.: 0000986595, NIP: 118-02-02-839, REGON: 011939125, share capital: PLN 5,000;
5. Consultant – a representative of the Seller assigned to a specific Client or responsible for sales and marketing in a designated territory;
6. Store – the online store operated on the Website;
7. Website – the web service available at budimex.sandex.pl, administered on behalf of the Seller;
8. Production – the process of manufacturing ordered products by the Seller or its subcontractor;
9. Custom-Made Products – Goods for which Production commences upon placement of an Order by the Client, identified on the Website as “Custom-Made Product”;
10. Terms and Conditions – these general terms and conditions of sale in the Store;
11. Goods – movable items from the Store’s assortment, subject to a sales agreement between the Seller and the Client;
12. Individual Order – an order placed by a Client in their own name and for their own account;
13. Employee Order – an order placed by a Client on behalf of and for the benefit of Budimex or a company within the Budimex Capital Group;
14. Order – collectively refers to both Individual Orders and Employee Orders.

§ 2 Content on the Website

1. The current descriptions, price lists, and other information regarding the Goods offered by the Store are available on the Website.
2. The content presented on the Website, in particular graphical and textual works, is protected by copyright. The User may not use any content from the Website, in whole or in part, in original or derivative form, for any purpose other than personal use. Furthermore, the User may not otherwise distribute, modify, reuse, or repost any part of the Website on other websites without the Seller’s prior consent.

§ 3 Prices

1. Prices of Goods are net prices (excluding VAT) and are expressed in Polish zlotys (PLN), unless the parties agree on a different currency.
2. Goods prices do not include delivery costs. Delivery charges are added in accordance with courier pricing and are disclosed on the Website before the final placement of the Order.

§ 4 Orders, Delivery, and Collection of Goods

1. Orders are accepted:
1. exclusively via the Website.
2. Acceptance of the Terms and Conditions by the Client is a prerequisite for placing an Order. The Client accepts the Terms and Conditions upon registering on the Store, which applies to all Orders placed thereafter.
3. An Employee Order is deemed successfully placed upon approval by the owner of the MPK (Cost Center) or an individual authorized by the MPK owner, as indicated by the Client in the Order form.
4. Lack of such approval within 3 days from the date of submission of the Employee Order by the Client results in the automatic cancellation and invalidation of the unapproved Order.
5. The Client authorizes the Seller to send invoices electronically. If the Client does not consent to electronic invoicing, they must notify the Seller’s Customer Service Department. For Employee Orders, invoices will be issued monthly in batch mode to Budimex or the relevant company within the Budimex Capital Group, depending on for whom the Order was placed. For Employee Orders placed for Budimex, invoicing will be processed via the Budimex Communications and PR Office.
6. There is no minimum order value requirement.
7. Goods are delivered within Poland or to countries where Budimex or its Capital Group companies conduct business operations.
8. Delivery costs depend on the chosen delivery method, order quantity, and value, and are displayed on the Website during the Client's selection process. By confirming the purchase, the Client consents to bear the delivery costs.
9. The total Order cost, including the price of the Goods and delivery charges, is shown to the Client before placing the Order, in the Cart.
10. The Store will inform Clients via email of each change in Order status: acceptance for processing, preparation for shipping, and delivery.
11. Goods are delivered by courier within 3 business days for in-stock items. Custom-Made Products are delivered within 14 business days from the date of Order placement.
12. The delivery method is selected by the Client during the ordering process.
13. The risk of accidental damage or loss of the Goods passes to the Client upon their receipt.
14. In justified cases, Goods may be delivered in partial shipments. Partial deliveries may increase shipping costs, which will be disclosed to the Client during the Order process.
15. An Order placed by the Client via the Website is considered an acceptance of the Seller’s offer within its validity period and is equivalent to entering into a sales agreement. It may not be canceled without the Seller’s consent.
16. An Order placed by an unauthorized person and fulfilled by the Seller will be treated as correctly executed.
17. The Seller may set time-limited promotions on certain Goods or on specific Order conditions (e.g., product bundles, payment forms or terms). In such cases, promotion terms shall override the Terms and Conditions for the promotion’s duration.
18. The Seller reserves the right to refuse or cancel an Order (withdraw from the sales agreement) in case the Client has outstanding payments from previous Orders.
19. If a Client fails to collect the shipment from the courier, the Goods will be stored at the Seller’s warehouse and made available to the Client. If the Client prepays for re-shipment, the Seller will resend the Goods in accordance with the Client's instructions.
20. The Store’s helpline will be available to Clients from Monday to Friday between 8:00 a.m. and 5:00 p.m.

§ 5 Order Adjustments, Modifications, and Cancellations

1. The Parties allow for changes to already placed Orders.
2. All modifications or cancellations of Orders require direct contact with the Seller via email: budimex@sandex.pl.
3. Canceling or modifying a  Custom-Made Product Order may require the Client to cover costs incurred by the Seller in connection with Production, including labor costs, but not exceeding 2% of the Order value.

§ 6 Payment Methods for Individual Orders

1. Available payment methods for Goods under an Individual Order are disclosed during the ordering process.
2. For Individual Orders, the Client may choose from the following payment methods:
1. credit card,
2. instant bank transfer via Przelewy24,
3. Blik payment.
3. An Individual Order is deemed correctly placed upon the Store’s receipt of payment.
4. Incorrect payment title descriptions provided by the Client may delay Order processing; such delays are considered the Client’s responsibility.
5. Any discrepancies or objections regarding the invoice must be reported to the Store via email at budimex@sandex.pl within 7 days of receipt. Failure to do so will result in forfeiture of any related claims or rights.

§ 7 Return Policy

1. The sale of Goods in the Store does not constitute consumer sales. The right to return delivered Goods applies only in cases where the Goods are damaged, defective, or delivered contrary to the Order, unless otherwise agreed in the Order.
2. Shipments returned by the Client without prior written notice will not be accepted by the Seller and will be returned to the Client at their own expense.

§ 8 Defects and Complaints Procedure

1. The Client placing an Order is obliged to thoroughly inspect the Goods upon receipt. Only defective, damaged, or non-compliant Goods may be subject to complaint.
2. Complaints must be submitted via email to budimex@sandex.pl within 7 calendar days of receiving the Goods or discovering the defect.
3. Complaints submitted after 2:00 p.m. (CET) are considered submitted on the next business day.
4. The Seller reserves the right to process each complaint within 14 days of receipt and to inform the Client of the final decision within an additional 7 days.
5. The Seller may request additional information from the Client regarding the Goods subject to the complaint or ask for the full or partial return of the Goods. The Client must respond or return the Goods within 7 days of receiving the request, under penalty of complaint rejection.
6. Complaints are limited to issues regarding defects, damages, or non-compliance with the Order. Any damages or irregularities resulting from improper use or handling of the Goods shall not constitute valid grounds for complaint.
7. In the event of delivery of incorrect or damaged Goods, the Client is entitled to a free replacement or to receive the missing quantity of Goods.
8. If a complaint requires the Client to return the Goods to the Seller, and the complaint is accepted, transportation costs will be covered by the Seller. If the complaint is rejected, the Client bears the transportation costs, including those for the re-shipment of the Goods.
9. After resale of the Goods by the Client to a third party, liability for defects passes from the Seller to the Client.
10. Lodging a complaint does not release the Client from the obligation to pay for the Goods within the timeframes and in the amounts indicated on the invoice. If the complaint is accepted in whole or in part, the Seller will issue the appropriate accounting adjustments and refunds.
11. Any refund and invoice adjustment, if issued, will be made within 14 days from the date of complaint acceptance.

§ 9 Terms for Custom-Made Products and Tolerances

1. Color shades displayed in the Store’s catalog may differ from the actual product colors. Complaints based on such differences will not be accepted.
2. Product dimensions may slightly differ from the reference dimensions for each size. A tolerance of +/- 5% applies.
3. Due to material elasticity and structure, logo or graphic printing may be slightly off-center. Printing tolerance is +/- 20%.
4. When printing dark colors on thin materials (e.g., scarves, sports caps), color bleed-through from the reverse side may occur.
5. Due to the sublimation process and its sensitivity to factors like material, paper, temperature, and time, perfect sharpness at the boundary between two colors cannot be guaranteed.
6. For double-sided designs, the graphics will not align perfectly and may be misaligned.
7. For identical prints on both sides, minor color and quality differences are allowed, as each side is printed independently.
8. For non-positioned designs (front and back not aligned), the reverse print must be repetitive and may be cut off differently on each item.
9. For positioned designs, graphic shifts of up to +/- 15% of the material length are allowed.
10. Sublimation dyeing may result in slight color inconsistencies and white spots due to structural irregularities, sewing needle points, or fabric folds.
11. Due to production specifics and material shrinkage, actual product dimensions may differ from those shown in the Order or visualizations by +/- 15%.
12. Printed colors (including white) may vary depending on the material batch. The Seller does not guarantee color uniformity.
13. Minor color differences in final products may occur due to pigment variations, machine differences, and environmental conditions. The Seller will strive for color accuracy, but differences of +/- 2 shades are acceptable and non-claimable.
14. Sublimation may cause blurring at the interface of two printed colors.
15. Identical graphics printed on both sides may slightly differ in shade or quality due to independent printing.
16. Due to the nature of the materials and manual sewing, slight misalignments and imperfections are acceptable as long as product usability is unaffected. Minor stitching inconsistencies within a batch are also permissible.
17. All repeat Orders are treated as new Orders. The Client acknowledges that minor differences (e.g., in color, material, or accessories) between previous and current production batches may occur. Full replication of characteristics and appearance across different Orders is not guaranteed.

§ 10 Jurisdiction

All disputes arising from the sale of Goods by the Store shall be resolved by the court having jurisdiction over the registered office of Budimex.

§ 11 Personal Data and Cookies

Information regarding the processing of personal data is available at the following link: Privacy Policy.

§ 12 Final Provisions

1. The Seller may amend these Terms and Conditions following prior consultation with and approval by Budimex. For sales agreements concluded prior to such amendment, the version of the Terms and Conditions in force at the time of the agreement shall apply. Any changes will be communicated to Clients via the Store’s website.
2. If, after an Order has been placed, it is discovered that the ordered Goods are not available in the Seller’s warehouse, the Seller reserves the right to cancel the Order. The Client will be informed without undue delay by email or phone. In such cases, the Seller may offer alternative delivery terms, quantity, or pricing. Upon the Client’s acceptance, the new terms will supersede the original offer and the provisions of § 4 of these Terms and Conditions. If the Client does not agree, the Order shall be canceled with no legal consequences.
3. These Terms and Conditions enter into force on 24 April 2025.